Shipping, Cancellation & Refund Policy
1. Shipping Policy
At Hymnsbharat, we strive to deliver your orders promptly and efficiently. Here s what you need to know about our shipping:
- Processing Time: Orders are typically processed within 1-7 business days.
- Shipping Methods: We use reliable courier services for delivery. Standard shipping usually takes 5-7 business days, while expedited options may be available at an additional cost.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be offered on orders above a certain value, as specified on our website.
- Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your packages journey.
- International Shipping: We currently ship only within India.
2. Cancellation Policy
We understand that sometimes you may need to cancel an order. Please review our cancellation policy:
- Before Shipment: You can cancel your order free of charge if it has not yet been shipped. Please contact our customer support team immediately with your order details.
- After Shipment: Once an order has been shipped, it cannot be cancelled. You may, however, return the item according to our Refund Policy.
- Custom/Personalized Orders: Orders for custom or personalized items cannot be cancelled once production has begun.
3. Refund Policy
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, we re here to help:
- Eligibility for Refund:
- Items must be returned within 7 days of delivery.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Proof of purchase is required.
- Non-Refundable Items:
- Custom or personalized items.
- Items purchased during a sale or promotion (unless otherwise specified).
- Refund Process:
- Contact our customer support to initiate a return.
- Once your return is approved, you will receive instructions on how to send back the item.
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping Costs for Returns: Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect.
For any questions regarding our policies, please contact our customer support.